Support Policy
Product Support & Maintenance Guidelines
Our update and support services are available to you once you obtain a license serial key for any of our solution. This guarantees you access to the most recent features and timely support.
Support Period
Activating your license serial key determines how long your support will last. You can contact our support team for help with any covered issue during this time, and you have access to all new releases.
Supported Issues
Our technical support includes installation, updates, running, and uninstalling our software and its constituent parts, among many other things.Please be aware, however, that it does not cover problems with customer hardware or networks.
Prior Release Support
While we primarily support the latest official release of our products, during your support period, we offer informational support for prior releases. For best performance, you can also always update to the most recent version.
Contacting Support
Need assistance? Our dedicated support team is just an email away. Reach out to us at info@kriptone.com, providing a detailed description of your issue and, if possible, attached log files. We strive to respond promptly within 24 hours
Log File Submission
For efficient troubleshooting, we encourage you to submit log files along with your support request. Log Collector tools are available for easy retrieval, ensuring a smooth resolution process.
Update & Support Renewal
You can choose to extend your subscription for ongoing access to Update & Support services once your initial support period ends.Simply update your license serial key to enjoy uninterrupted assistance.
End-of-Life Protocol
In the unlikely event of discontinuing product development, we'll notify existing customers six months in advance. During this period, support services will continue, ensuring a seamless transition for our valued clients.
We're Here to Help You
Kriptone is always available to support you. Our team is ready to assist with any issues you face. Count on us for prompt and reliable solutions.
Frequently Asked Questions
What does Kriptone provide?
We at Kriptone have developed disruptive endpoint security that goes beyond DLP.
What are the key features of Kntrol developed by Kriptone?
- Keyword-indexed video of any session
- Real-time alerts and live session view
- Keylogging and URL monitoring
- Unstoppable monitoring
- Forced user authentication
How does Kriptone help you in cost-saving?
Kriptone offers all popular segment features at more beneficial pricing compared to other solutions.
What is Kriptone's focus area?
Kriptone focuses on providing a comprehensive security solution, Kntrol, which includes protection, defense, and vulnerability assessment to ensure the integrity and safety of corporate networks.
Can Kriptone help prevent insider threats and unauthorized access?
Yes, Kriptone has built a software suite that can help prevent insider threats and unauthorized access by providing real-time alerts and monitoring of user activities. It allows businesses to detect suspicious behavior, unauthorized access attempts, and potential security breaches before they escalate.
Can businesses try Kriptone's solutions before buying?
Yes, Kriptone offers a 30-day free trial for businesses to test out its solutions and assess their suitability.
Is Kriptone’s solution suitable for large organizations?
Yes, Kriptone’s solutions are scalable and designed to meet the needs of large organizations, supporting extensive networks and numerous workstations.
What types of businesses can benefit from Kriptone’s solutions?
Kriptone’s solutions are suitable for a wide range of businesses, from small enterprises to large corporations, that need robust security measures for their networks and data.
What level of support is available for Kriptone users?
Kriptone offers comprehensive support for users, including technical assistance, troubleshooting, and guidance on best practices for security monitoring and compliance. Support options may include documentation, online resources, and direct assistance from the Kriptone team.
What is the implementation process for Kriptone’s solutions?
Kriptone provides a structured implementation process, including initial setup, configuration, and training to ensure a smooth integration into your existing systems.
Are there any hardware requirements for using Kriptone’s solutions?
Kriptone’s solutions are compatible with standard hardware and do not require specialized equipment, making them easy to deploy across various environments.
What training is available for using Kriptone’s solutions?
Kriptone offers comprehensive training programs to help users understand and effectively utilize the features and capabilities of their solutions.
Can Kriptone’s solutions be customized to meet specific business needs?
Yes, Kriptone’s solutions can be tailored to address specific security requirements and business needs, providing flexibility and customization options.
What is the cost structure for Kriptone’s solutions?
Kriptone provides a range of pricing options based on the size and needs of the business, with transparent cost structures and no hidden fees.
How does Kriptone support compliance with industry regulations?
Kriptone’s solutions are designed to help businesses comply with industry regulations by providing features that support data protection and security standards.
What types of reports and analytics does Kriptone offer?
Kriptone provides detailed reporting and analytics features, including activity logs, risk assessments, and compliance reports to help businesses monitor and improve their security posture.
