Support Policy
Product Support & Maintenance Guidelines
Our update and support services are available to you once you obtain a license serial key for any of our solution. This guarantees you access to the most recent features and timely support.
Support Period
Activating your license serial key determines how long your support will last. You can contact our support team for help with any covered issue during this time, and you have access to all new releases.
Supported Issues
Our technical support includes installation, updates, running, and uninstalling our software and its constituent parts, among many other things.Please be aware, however, that it does not cover problems with customer hardware or networks.
Prior Release Support
While we primarily support the latest official release of our products, during your support period, we offer informational support for prior releases. For best performance, you can also always update to the most recent version.
Contacting Support
Need assistance? Our dedicated support team is just an email away. Reach out to us at info@kriptone.com, providing a detailed description of your issue and, if possible, attached log files. We strive to respond promptly within 24 hours.
Log File Submission
For efficient troubleshooting, we encourage you to submit log files along with your support request. Log Collector tools are available for easy retrieval, ensuring a smooth resolution process.
Update & Support Renewal
You can choose to extend your subscription for ongoing access to Update & Support services once your initial support period ends.Simply update your license serial key to enjoy uninterrupted assistance.
End-of-Life Protocol
In the unlikely event of discontinuing product development, we'll notify existing customers six months in advance. During this period, support services will continue, ensuring a seamless transition for our valued clients.
We're Here to Help You
Kriptone is always available to support you. Our team is ready to assist with any issues you face. Count on us for prompt and reliable solutions.
Frequently Asked Questions
What does Kriptone provide?
We at Kriptone have developed disruptive endpoint security that goes beyond DLP.
What are the key features of Kntrol developed by Kriptone?
- Keyword-indexed video of any session
- Real-time alerts and live session view
- Keylogging and URL monitoring
- Unstoppable monitoring
- Forced user authentication
How does Kriptone help you in cost-saving?
Kriptone offers all popular segment features at more beneficial pricing compared to other solutions.
What is Kriptone's focus area?
Kriptone focuses on providing a comprehensive security solution, Kntrol, which includes protection, defense, and vulnerability assessment to ensure the integrity and safety of corporate networks.
Can Kriptone help prevent insider threats and unauthorized access?
Yes, Kriptone has built a software suite that can help prevent insider threats and unauthorized access by providing real-time alerts and monitoring of user activities. It allows businesses to detect suspicious behavior, unauthorized access attempts, and potential security breaches before they escalate.
Can businesses try Kriptone's solutions before buying?
Yes, Kriptone offers a 30-day free trial for businesses to test out its solutions and assess their suitability.